Quality and Environmental Policy
ISO 9001:2015 e ISO 14001:2015
At SCM Tecnologie, the CEOs consider the quality and environmental management system a fundamental tool for organizing, managing, and monitoring the company’s overall performance. This system not only ensures the quality of the final product and customer satisfaction but also optimizes the management of environmental aspects and enhances the efficiency of internal operations. These improvements ultimately contribute to greater competitiveness, stronger customer loyalty, and increased market share.
For this reason, continuous improvement of the company’s management system is a top priority, and the CEOs are firmly committed to this objective.
Commitment to Quality and Environmental Responsibility
SCM Tecnologie is dedicated to:
✅ Protecting the environment
✅ Delivering products that meet customer needs and expectations
✅ Ensuring long-term quality, functionality, and reliability
The company’s quality and environmental policy is structured around four key areas:
- Product Quality and Compliance
SCM Tecnologie is committed to:
- Meeting all technical specifications set by both the company and customers, while complying with all applicable regulations.
- Ensuring production reliability through:
- The exclusive use of materials from qualified suppliers.
- The effective management of production processes to enhance control.
- Rigorous quality checks at critical stages of production.
- The adoption of standardized operating procedures to maintain consistency.
- Providing product flexibility, ensuring that standard products can be adapted to meet customer specifications.
- Customer Service Excellence
SCM Tecnologie prioritizes:
- Technical support to help customers select the right product for their needs.
- Clear and comprehensive communication regarding technical specifications and contractual terms.
- Meeting customer expectations through:
- Strict adherence to agreed deadlines and commitments.
- Professionalism and courtesy in all customer interactions, regardless of product type or cost.
- A reliable after-sales service, including spare parts to ensure product longevity and continued functionality.
- Organizational Efficiency and Human Resources
The company strives to:
- Enhance organizational efficiency to improve cost-effectiveness and competitiveness.
- Employ qualified and technologically up-to-date personnel in all quality- and environment-sensitive roles.
- Involve and motivate all employees, recognizing them as key contributors to the company’s success.
- Environmental Responsibility
SCM Tecnologie is fully committed to reducing its environmental impact by:
- Preventing pollution throughout company processes.
- Implementing eco-friendly design choices that minimize environmental impact throughout a product’s life cycle, from manufacturing to disposal.
- Prioritizing the Four Rs: Reduce, Reuse, Recycle, Recover.
- Ensuring full compliance with environmental regulations.
Supplier Management: A Key to Success
SCM Tecnologie considers supplier management a crucial factor in achieving its quality and environmental goals. Suppliers providing critical products and services are regarded as strategic partners, fully integrated into the company’s management system. Consequently, SCM Tecnologie only collaborates with suppliers who meet the highest standards of reliability and quality.
By upholding these commitments, SCM Tecnologie continues to strengthen its position as a leader in quality and environmental responsibility, delivering products and services that exceed customer expectations while safeguarding the planet for future generations.
